Refund and Returns Policy
Effective Date: [03/01/2025]
At Elevate Golfing, we strive to ensure that our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help. This policy outlines the conditions under which refunds and returns are processed.
1. Returns
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Eligibility: Items must be returned within 30 days of delivery to qualify for a return. To be eligible, the item must be unused, in the original packaging, and in the same condition as received.
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Non-Returnable Items: Certain products, such as gift cards, personalized items, or clearance items, may not be eligible for return. This will be specified at the time of purchase.
2. Return Process
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Contact Us: Before returning any item, please contact us at support@elevategolfing.com with your order number and reason for the return.
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Return Authorization: Once your return request is approved, we will provide instructions on how to return the item.
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Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
3. Refunds
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Refund Eligibility: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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Processing Time: Approved refunds will be processed within 7-10 business days and issued to the original payment method. Please note that your bank or card issuer may take additional time to process the refund.
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Partial Refunds: Items that are returned damaged or incomplete may qualify for a partial refund at our discretion.
4. Exchanges If you wish to exchange an item for a different size, color, or product, please contact us. Exchanges are subject to stock availability.
5. Damaged or Defective Items If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will work with you to resolve the problem promptly.
6. Contact Information If you have any questions about our Refund and Returns Policy, please contact us at:
Elevate Golfing
Email: support@elevategolfing.com
Thank you for shopping with Elevate Golfing!